Privacy Policy

The 23 House ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Personal Information

We may collect personal information that you provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Order information and preferences
• Payment information (processed securely through third-party payment processors)
• Communication preferences, including SMS opt-in status

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device information and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and our services
• Send promotional messages and updates (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

SMS Campaign Data Sharing: We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

By opting in to receive SMS messages from us, you consent to receive text messages at the phone number you provided. Message and data rates may apply. You can opt out at any time by replying STOP to any message.

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who help us operate our business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or transfer of assets
• Consent: With your explicit consent for specific purposes

We do not sell, trade, or rent your personal information to third parties for marketing purposes without your consent.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

You have the right to:

• Access and update your personal information
• Opt out of marketing communications
• Request deletion of your personal data (subject to legal requirements)
• Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided below.

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or our privacy practices, please contact us: